Questions, answered
Everything we get asked before a project starts. Don't see yours — just ask.
General
We work primarily with small and mid-sized businesses across retail, manufacturing, healthcare and professional services — but our services are industry-agnostic, so if you run software, cloud or IT infrastructure, we can likely help.
It depends on the engagement. Software projects are typically scoped and quoted fixed-price or milestone-based; ongoing services like managed IT, cloud ops and cybersecurity monitoring run as monthly retainers. We'll always walk you through the model before you commit to anything.
Yes. We're headquartered in Sangli with on-site coverage across the region, and we deliver software, cloud and remote IT services to clients across India.
A custom software build usually runs 6–16 weeks depending on scope; cloud migrations and security audits are typically 2–6 weeks. Ongoing services like managed IT or digital marketing are continuous engagements, not fixed-duration projects.
Launch is the start, not the end. Every engagement includes a support window after go-live, and most clients move into an ongoing maintenance or managed-services arrangement afterward.
Yes, we're happy to sign an NDA before any detailed discussion, and we follow standard data protection practices when handling client systems and data.
Regularly. We start with an audit of what's already in place — code, infrastructure or hardware — before proposing next steps, so nothing gets rebuilt unnecessarily.
Book a free 30-minute consultation through the contact page, or call us directly. We'll ask a few questions about your current setup and goals, then follow up with next steps — no obligation.
Software development
Either — we regularly take over and extend existing codebases, and we'll always prefer that over a rewrite when it's the faster, lower-risk path for you.
We start with a short discovery phase to scope the build, then work in short sprints with regular demos, so you see progress continuously instead of waiting for one big reveal.
Cloud solutions
We plan migrations in stages specifically to avoid downtime for production systems — most moves happen with zero or near-zero disruption to your users.
Yes — managed cloud operations is a standalone service; many clients start there before deciding on any migration work.
Cybersecurity
At minimum annually, and after any major infrastructure change — we can also set up continuous monitoring so issues surface as they happen, not once a year.
Yes — we support the documentation and control implementation needed for frameworks like ISO 27001, alongside the technical remediation work.
IT operations
Both — most issues are resolved remotely, and we provide on-site support across the region when a physical visit is needed.
Yes, we regularly onboard businesses with an existing (sometimes undocumented) IT setup — the first step is always an audit of what you already have.
IT sales & licensing
We lead with our certified partners (Cisco, Google Cloud, Veeam, Commvault and more) for pricing and support quality, but we can source outside that list where it makes sense for you.
Terms vary by contract, but typically cover preventive maintenance, priority support response times, and discounted parts/labour for repairs — we'll walk you through specifics before you sign anything.
Digital marketing
Meaningful organic movement typically takes 3–6 months depending on your starting point and competition — paid ads (Google/Meta) can drive traffic immediately while SEO builds.
Both — since we're also a software development team, we can build or improve the site itself, not just run campaigns pointing at it.
Have an idea? Let's build it.
Free 30-minute consultation — no obligation. Tell us what you want to build, buy or fix, and we'll map the way onward.
or write to support@onwardarc.com